Who We Are

FM Design is a fine jewelry design and manufacturing company based in South Africa. Our website URL is [fmdesign.co.za]. For any privacy-specific concerns, you can contact us at:

FM Design
0027823314778
info@fmdesign.co.za

What Personal Data We Collect and Why We Collect It

We collect various types of personal data to enhance your shopping experience and ensure we deliver our products and services efficiently. The data we may collect includes:

• Personal Information: Name, email address, phone number, shipping address, and billing details.
• Purchase Data: Information related to transactions such as order history and payment details.
• Technical Data: Information from cookies, IP addresses, and browsing history, which helps us improve our website functionality and customer experience.
• Preferences: Account preferences, including saved items and past purchases.

This data is collected to fulfill orders, communicate with customers, and improve our services. Data retention is based on legal obligations, performance of contracts, and customer consent.

Comments

When visitors leave comments on our website, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.

Media

If you upload images to our website, be aware that these files may be publicly accessible. Avoid uploading images with embedded location data (EXIF GPS) included.

Contact Forms

We use contact forms to allow visitors to reach us easily. Personal data collected through these forms, such as name and email address, is retained for customer service purposes only. We do not use the information submitted through contact forms for marketing purposes unless consent is provided.

Cookies

Our website uses cookies to enhance user experience. These include:

• Session Cookies: Temporary cookies that expire once you close your browser.
• Analytics Cookies: We use third-party services like Google Analytics to track site performance and user interaction. These cookies collect anonymous data about site usage and help us improve our services.
• Functionality Cookies: These remember your preferences and allow for personalized experiences.

You can opt-out of cookies or manage your cookie settings directly in your browser.

Analytics

We use Google Analytics to analyze site traffic and improve our services. You can learn more about their privacy policy here: [Google Analytics Privacy Policy Link]. You may also opt out of Google Analytics tracking by using browser add-ons.

Who We Share Your Data With

We share data with trusted third parties necessary for operating our business, including:

• Payment Processors: To handle transactions securely.
• Shipping Providers: To deliver your purchases.
• Cloud-Based Service Providers: For storing and managing data securely.
• Analytics Providers: To improve website performance.

Each of these providers complies with data protection standards, and you can review their respective privacy policies through the links provided on our website.

How Long We Retain Your Data

We retain personal data based on the following schedule:

• Contact Form Submissions: Retained for 6 months.
• Analytics Records: Retained for 1 year.
• Customer Purchase Records: Retained for 10 years, in compliance with South African tax and legal requirements.

What Rights You Have Over Your Data

You have the right to:

• Access your personal data.
• Request corrections to inaccurate data.
• Request the deletion of your data.
• Object to the processing of your data in certain cases.
• Withdraw consent for marketing communications.

To invoke these rights, please contact us at .info@fmdesign.co.za

Where Your Data Is Sent

Our website data is primarily stored in South Africa. However, some of our service providers may store data outside the country. We ensure that any data transferred outside of South Africa is handled with the same level of security and compliance with privacy laws.

Contact Information

For privacy-specific concerns, please contact our Data Protection Officer:

FM Design Privacy Officer
[info@fmdesign.co.za)

0027823314778

How We Protect Your Data

We implement strict security measures to protect your data, including encryption of sensitive information, regular security audits, and staff training in data protection practices.

What Data Breach Procedures We Have in Place

In case of a data breach, we will promptly inform affected users and take appropriate steps to minimize the impact. We also report breaches to the relevant authorities in compliance with South African law.

What Third Parties We Receive Data From

We do not receive personal data about users from third parties, except where required for processing payments and shipments.

Automated Decision Making and Profiling

We do not use automated decision-making or profiling that significantly impacts users.

Industry Regulatory Disclosure Requirements

As a member of the jewelry industry, FM Design complies with applicable South African privacy laws, including the Protection of Personal Information Act (POPIA).