Effective Date: 8 November 2024
Welcome to FM Design by using our website and purchasing our products, you agree to comply with the following terms and conditions. Please read them carefully before placing an order. If you do not agree, you may not access or use our services.
1. General Information
1.1. www.fmdesign.co.za(“we,” “us,” “our”) operates this website.
1.2. By accessing the website, you confirm that you are at least 18 years old or have obtained consent from a legal guardian.
1.3. These Terms apply to all users, including visitors, customers, and merchants.
2. Products and Customization
2.1. All our products are handmade and may have slight variations in design, colour, and dimensions.
2.2. Custom orders are made based on the design specifications provided by the customer. It is the customer’s responsibility to ensure that all provided information is accurate.
2.3. We reserve the right to refuse designs that are offensive, violate copyrights, or are technically unfeasible.
3. Ordering Process
3.1. Orders must be placed through our website.
3.2. Full payment is required at the time of purchase.
3.3. Once a custom order is placed, cancellations or changes can only be made within 24 hours. After this period, the design process begins, and orders are non-refundable.
4. Pricing and Payment
4.1. All prices are listed in ZAR and include applicable taxes unless otherwise stated.
4.2. We accept payment through EFT or cash.
4.3. Prices are subject to change without notice due to fluctuating exchange rates and other commodities eg gold.
5. Shipping and Delivery
5.1. We offer local shipping. Please note that times and costs vary depending on the destination and selected shipping method.
5.2. Risk of loss and title for items pass to the customer upon delivery to the carrier.
6. Returns and Refunds
6.1. Custom-made jewellery is non-refundable unless defective or damaged upon delivery.
6.2. For non-custom items, returns must be initiated within [Insert Timeframe] of receipt, and items must be in their original condition and packaging.
6.3. Refunds for approved returns will be issued to the original payment method, excluding shipping costs.
7. Care and Maintenance
7.1. We provide care instructions with every product. Failure to follow these may void any warranty or claims of defect.
7.2. Repairs or maintenance outside of our warranty may incur additional costs.
8. Intellectual Property
8.1. All content, including images, text, designs, and graphics, are the intellectual property of www.fmdesign.co.za
8.2. Unauthorized reproduction or distribution is prohibited.
9. Limitation of Liability
9.1. We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
9.2. In no event shall our liability exceed the value of the purchased product.
10. Privacy Policy
10.1. Your personal information is collected, stored, and processed in accordance with our Privacy Policy.
11. Governing Law
11.1. These Terms and Conditions are governed by the laws of South Africa.
11.2. Any disputes shall be resolved in the courts of South Africa.
12. Changes to Terms
12.1. We reserve the right to modify these Terms and Conditions at any time. Any updates will be posted on this page with the new effective date.
Contact Information:
If you have any questions about these terms, please contact us at:
Email: info@fmdesign.co.za
Phone: 0027823314778